I've had my car for a week, and the 4S dealership has forwarded my personal and vehicle information to the manufacturer to activate the customer service. But when I try to connect to the customer service phone from the car, it doesn't link up. Has anyone experienced a similar issue? If you know anything, please reply, thanks!

Comments（ 11 ）

عبدالله سعد2022-08-14 04:28

Which model is it? Does every model have this feature?

1 replies

عبدالله مسعود2022-07-07 00:45

It's best to have the staff at the store solve this issue for you! That'll be the most straightforward way!

1 replies

عبد العزيز نور دين2022-07-06 22:31

If you can't solve it, just escalate it [I want to be alone].

علي يوسف2022-07-06 13:13

I still have no idea what this feature is supposed to do.

1 replies

عبد العزيز نور دين2022-07-06 12:23

I went to the 4S dealership again today. After disconnecting the power for 10 minutes and contacting the remote customer service for navigation, there was no feedback on the screen from the remote service. The maintenance supervisor said the manufacturer mentioned this issue might resolve itself over time. Hopefully, that's the case... All other screen display functions are normal. Really speechless. 😓

عبد العزيز نور دين2022-06-28 12:30

It's quite odd. I got in the car around 10 AM and couldn't connect to customer service. After 30 minutes, I arrived at the 4S shop, and the technician got in and pressed the green button, and it actually connected to customer service. Now there's a problem: after connecting to the customer service navigation, there's no information feedback on the screen. When I asked customer service again, they said to check the history, and sure enough, the destination was there. I wonder what experiences others have had with this situation? Any insights would be appreciated, thanks in advance!

عل عبدالله2022-06-27 08:37

Once you have confirmed that the dealership has uploaded the information to the manufacturer, first download the e-BUTLER app and check if the Acuralink service is activated. If it is activated, look at the small light next to the blue link button on the center console to see if it is red or green. If it's red, it indicates no network, possibly due to poor signal in the car's location or the service not being activated. If it's green and pressing the link button doesn't connect, try connecting the car system to your phone's hotspot and attempt to connect through the car system. If it still doesn't connect and the app confirms that Acuralink service is activated, park the car, turn off the engine, and disconnect the negative terminal of the battery for about 10 minutes. This should typically resolve the issue.

2 replies

حسين حريري2022-06-27 08:05

I saw a friend's post saying that Acura has dropped by 80,000. Is it true? Can any Acura owners respond?

محمد بندر2022-06-26 19:21

The updates only occur on the 15th of each month, and I bought the extended warranty, which also updates on the 15th.

2 replies

عبد العزيز نور دين2022-06-26 18:39

This is still unclear.

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Comments（ 11 ）

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